The Customer Service operations Specialist will lead and maintain all the process improvement initiatives for Customer Service operations. The Process Improvement Specialist will develop and maintain a high performance organization that delivers high quality services to our client in a structured and professional manner. The Customer Service operations Specialist will have a broad range of responsibilities that include organizational and facilities design, development and enforcement of operational policies and procedures, establishment and management of new client migration and onboarding procedures, quality management, staff training and professional development, performance monitoring, service level management, client relationship, financial impact and reporting.
The Customer Service operations Specialist main role is to assess, analyze and execute continuous improvement projects. This contemplates process design, implementation and re-engineering.
This Customer Service operations Specialist must be able to work in a fast-paced environment with demonstrated ability to juggle and prioritize multiple, competing tasks and demands and to seek supervisory assistance as appropriate.