• HR Help Desk Analyst 

    Location CR-Heredia
    Posted Date 3 weeks ago(3 weeks ago)
    Job ID
    # of Positions
    Customer Service/Support - Customer Service
  • Job Summary

    The Human Resources Customer Service Analyst will provide professional customer service support, both individually and as part of a project team, with a focus on assisting Batcca employees with their Human resources inquiries and needs offering high levels of customer satisfaction and efficiency.  The Human Resources Customer Service Analyst will work as a support for the HR helpdesk team lead as a customer interface for trouble calls; providing support, direction and HHRR inquiries resolution based on the assigned tasks and the team responsibilities.  In addition, Human Resources Customer Service Analyst will work on continues improvement and will recommend and suggest process improvements to help the account success.


    • Handles inbound calls and tickets to/from BATCCA users.
    • Will work with Support Areas to resolve user inquiries.
    • Will be assigned to a weekly task but will need to support the other responsibilities as needed.
    • Will support continues improvement.
    • Will support and help on Process documentation
    • Will comply with the assigned schedule to cover the hours of operation
    • Will comply with the account KPIs with an average of 95% or above.

    Skills and Experience

    • English –Spanish- Portuguese Language (Oral and writing 90 % or higher)
    • Resource will adjust its schedule based on the account needs.
    • High School Diploma
    • Schedule Flexibility


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